Returns & Refunds

Our promise

If an item arrives defective or damaged, we'll put it right with a replacement or a refund. Please note that, as we are a small retailer, we're unable to accept returns for change of mind — we ask that you choose carefully before ordering.

Defective or damaged items

If an item arrives defective or was damaged in transit, please contact us within 5 days of delivery. Take a photo of the defect and of the parcel as received, and email these to us with your order number. Items damaged through misuse, accident, or normal wear are not covered by this policy.

Returning the item

Once we've confirmed your return, please send the item back in its original packaging with all parts, accessories, and manuals included. Return postage is payable by the buyer. We recommend using a trackable delivery service, as we cannot be responsible for parcels lost on the way back to us.

Refunds

Once we receive and inspect the returned item, we'll process your refund to your original payment method within 5 business days.

How to start a return

Email us at playera9600@gmail.com or message us on WhatsApp at 011-5320 9600, with your order number, the item(s) involved, and photos of the defect and parcel. We'll confirm the next steps and, where applicable, provide a return address.

We answer messages Monday–Friday 10:00–18:00 and Saturday 10:00–14:00, Malaysia Time (MYT, GMT+8), and are closed Sundays and Malaysian public holidays — you can expect a reply within 1 business day.