Shipping policy

Shipping Policy

Thank you for shopping at Cats play toy. We aim to provide a transparent and reliable shipping experience for all our customers.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days.

  • Note: We do not fulfill or ship orders on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email or Shopify Chat if there is a significant delay.

2. Shipping Rates & Estimates

We offer Flat Rate Shipping for all orders to keep things simple for our customers. Shipping charges for your order will be calculated and displayed at checkout.

Region Estimated Delivery Time
West Malaysia 1 – 3 Business Days
East Malaysia 3 – 7 Business Days
International Varies by destination

Delivery delays can occasionally occur due to courier issues or customs clearance for international orders.

3. International Shipping

We ship worldwide! Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Store Name] is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

For real-time updates or questions, please use the Chat with us feature directly on our Shopify store.

5. Damaged Items & Proof of Condition

We take great care in packing your items. However, if you receive a damaged parcel, we require specific proof to process a replacement or refund:

Mandatory Unboxing Video: To claim for damages, customers must provide a continuous, unedited unboxing video. The video should clearly show:

  1. The unopened package and the shipping label.

  2. The process of opening the parcel.

  3. The specific damage to the product.

Without a valid unboxing video, we unfortunately cannot entertain claims for damage or missing items.

6. Contact Us

If you have any further questions, please don't hesitate to reach out via our store's chat.