Returns & Refunds Policy

We want you to be completely satisfied with your purchase from Cats Play Toy. If something isn't right, here's how we can help.

1. Return Eligibility

We accept returns under the following conditions:

• The item was purchased within the last 14 days
• The item is unused, in its original condition and packaging
• You have proof of purchase (order number or receipt)

2. How to Initiate a Return

1. Contact us at playera9600@gmail.com with your order number and reason for return.
2. We will respond within 2 business days with return instructions.
3. Ship the item back to: No.21, Jalan BS 3/3, Taman Bukit Serdang, 43300 Seri Kembangan, Selangor, Malaysia, using a trackable shipping method.
4. Once we receive and inspect the item, we will process your refund.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item received was damaged, defective, or incorrect — in which case we cover the return shipping.

4. Refunds

Approved refunds will be issued to your original payment method within 10 business days of receiving the returned item. Please note that your bank or payment provider may take additional time to process and post the refund.

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.

6. Non-Returnable Items

The following cannot be returned or refunded:

• Items marked as Final Sale or clearance
• Items returned after the 14-day return window
• Items that have been used or damaged after delivery

7. Exchanges

We offer exchanges for items of equal value, subject to availability. To request an exchange, follow the same process as a return and note the item you'd like instead.

8. Contact Us

📧 Email: playera9600@gmail.com
💬 WhatsApp: +60 11-3142 2798 (Mon–Sat, 9:00am – 6:00pm)